FAQ
Questions families ask us
If your question is not answered here, call us. A real person answers during business hours.
What conditions do you treat?
Our focus is neurological conditions: stroke recovery, Parkinson's disease, multiple sclerosis, brain injury, and balance or fall-risk problems. If you are not sure whether we treat your condition, call us and we will tell you honestly, and point you in the right direction if we are not the best fit.
Who will I actually work with?
A doctor of physical therapy, at every visit, start to finish. Synapse does not use aides or techs, and your care is never handed off. That is our one-on-one promise.
Can my spouse or family member come to appointments?
Yes, and we encourage it. Care partners are welcome at every session. You can ask questions, learn how to help safely at home, and be part of setting the goals we work toward.
What happens at the first appointment?
A comprehensive clinical evaluation: your history, your movement, your balance, and what matters most to you. From there we build an individualized plan of care and review goals with you on an ongoing basis.
What should I wear or bring?
Comfortable clothing you can move in and supportive shoes. Bring any walker, cane, or brace you use day to day, plus a list of your current medications and any recent reports from your physicians if you have them.
Do you offer visits at home?
Yes. Some patients have difficulty leaving their home, and that should not limit their ability to receive expert-led therapy. Call regarding availability in your area.
How does telehealth work?
Virtual appointments happen over a secure video link using a phone, tablet, or computer. They are very effective for a range of impairments. Call us first and we will walk you through the setup before your appointment.
Where are you located and when are you open?
We see patients in Shrewsbury at 149 Avenue at the Commons, and at our Wall, NJ clinic. Call 732-592-9122 for the Wall address and directions. Hours are Monday to Friday, 8am to 4pm, with weekend availability by request.
How do I get started?
Call 732-592-9122 or email info@synapseneurorehab.com. We will talk through your situation, answer insurance and referral questions for your specific case, and get you scheduled.
Still wondering about something? Call 732-592-9122 or email info@synapseneurorehab.com.
Ready to take the first step?
Call us and we will talk through your situation, your goals, and how we can help.